Privacy Policy

1. Introduction

Mozaic Realty Group ("we", "us", or "our") operates the New Home Experts platform (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. We are committed to protecting your privacy and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Alberta.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and any details you provide through inquiry forms, tour booking requests, floor plan downloads, or account registration.
• Search Preferences: Lifestyle search queries and community interests you express through our Lifestyle Matcher tool.
• Account Information: Email and password (encrypted) when you create a member account.
• Usage Data: Pages visited, referring URLs, browser type, and device information collected through standard analytics.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and booking requests for tours and showings.
• Provide you with information about communities, floor plans, and builder offerings.
• Match you with suitable new home communities based on your lifestyle preferences.
• Communicate with you about new developments, promotions, and relevant updates (only with your consent).
• Maintain and administer your member account.
• Improve our website, services, and user experience.
• Comply with legal and regulatory obligations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Builder Partners: When you request information about a specific community or floor plan, we may share your contact details with the relevant builder.
• Real Estate Professionals: Our licensed agents may access your information to assist with your home-buying journey.
• Service Providers: Third-party tools (e.g., Google Sheets for lead management) that help us operate our business, under appropriate data protection agreements.
• Legal Authorities: When required by law, court order, or to protect our rights and safety.

5. Consent

By submitting forms on this Site, including inquiry forms, tour booking requests, floor plan downloads, and the Lifestyle Matcher, you explicitly consent to receive communications from Mozaic Realty Group. You may withdraw your consent at any time by contacting us at newhomes@mozaicrealty.ca or by unsubscribing from our emails.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.

8. Your Rights

Under applicable privacy laws, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal exceptions.
• Withdraw consent for the collection, use, or disclosure of your information.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise these rights, contact us at newhomes@mozaicrealty.ca.

9. Cookies

Our Site may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and remember your preferences. You can control cookies through your browser settings, but disabling them may affect site functionality.

10. Third-Party Links

Our Site may contain links to third-party websites (e.g., builder websites, PDF floor plans). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: